System status
Current availability of the NEON platform, with 90 days of history. This page is generated from the same infrastructure metrics our on-call team works from.
Platform API
CheckingThe API behind the NEON web app: sign-in, the Command Center, dealership data reads and writes, and the scheduled runs that build your daily queue.
AI Assistant
CheckingThe AI Assistant that answers questions in NEON chat and does the reasoning behind v.Agent runs, including its connection to the underlying model service.
The last 30 days.
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What we measure, and what the colors mean.
Platform API covers the service behind the NEON web app — signing in, loading the Command Center, reading and writing dealership data, and running the scheduled work that fills your queue each morning. AI Assistant covers the assistant that answers questions in chat and performs the reasoning inside v.Agent runs.
Status is derived from Google Cloud infrastructure metrics for those services, sampled every five minutes and rolled up into one bucket per day. A grey bucket means no measurement was recorded for that day — it does not mean the platform was healthy. Days before a service was instrumented read grey for exactly that reason, and the uptime figure is computed only across days that carry a measurement, so it never implies more evidence than we actually have.
Vehicle AI commits to 99.5% monthly uptime for the NEON platform, excluding scheduled maintenance. The commitment and its exclusions are written into our Terms of Service.
This page reports platform-wide health only. Store-specific conditions — whether your dealership's overnight data refresh completed, whether a connected DMS or CRM is reachable, whether a particular v.Agent finished — are reported inside the NEON app for your rooftop. If you are seeing a problem that this page does not reflect, tell us: an issue that never shows up here is the kind we most want to hear about.
Seeing something this page doesn't show?
Tell us what you were doing, which store you were in, and roughly when it happened. That is usually enough for us to find it in the logs the same day.