Track Fixed Ops productivitynext to inventory and pricing.
Fixed Ops gross, effective labor rate, labor GP margin, hours per RO, customer-pay RO volume — all on the same morning surface your GM already opens. Your service director sees the productivity benchmarks they actually use, alongside the rest of the store.
Fixed Ops gross, effective labor rate, labor margin, hours per RO, and customer-pay volume. Click any tile to see the underlying breakdown.
Service usually lives in its own dashboard, its own login, and its own monthly meeting.
Most dealerships treat Fixed Ops as a separate world. Service has its own DMS module, its own KPIs, its own variance report. Your GM sees the numbers once a month when accounting closes the period — by which point whatever was bleeding margin has already bled.
Vehicle AI puts Fixed Ops productivity on the same morning surface as inventory and pricing. The same Command Center. The same 24-hour data freshness. The same drill-down. Service stops being a black box your GM checks reactively.
From signalto action.
The five Fixed Ops metrics that matter, every morning.
Fixed Ops gross (30-day rolling). Effective labor rate. Labor GP margin (with industry bench). Hours per RO. Customer-pay RO volume and share. Each tile shows prior-30-day delta in real numbers, not percentages.
Fixed Ops gross, effective labor rate, labor margin, hours per RO, and customer-pay volume. Click any tile to see the underlying breakdown.
Bench-aware: when you're outside the band, we tell you.
Labor GP margin lives in a 70-78% band for healthy stores. When yours drifts below or sustains above (which can mean under-pricing labor), the metric gets flagged in your morning briefing — not buried in a 30-day report.
Good morning, Mike
Here's your dealership overview
Inventory is at 238 active units (200 new, 38 used) with an average 82 days on lot.
Your service director sees what they already track.
These aren't generic SaaS metrics — they're the productivity numbers your service director uses to coach advisors, schedule techs, and price labor. The Command Center surface adds context (cross-department patterns, time-of-day RO flow, advisor variance) without changing the vocabulary.
Ask the chat for any service question.
"Which advisors have the highest labor GP margin?" "How does our hours-per-RO compare to last quarter?" "Which service days had the lowest customer-pay RO count and why?" Chat reasons across your service history and benchmarks.
analyze the price to market of all of my used inventory. where are my biggest opportunities for improvement?
47 active used units. Three distinct areas of opportunity: 12 underpriced units could capture margin, 10 overpriced units risk aging.
Your team approves everything.
- Set per-store labor GP margin band (default: 70-78%)
- Configure customer-pay vs. internal vs. warranty RO split benchmarks
- Define what counts as 'outside bench' for daily alerts
- Audit log: every metric movement linked to the underlying RO records
Everything traceable to its source.
- Your DMS service module for ROs, labor hours, and parts revenue
- Tech and advisor productivity data for variance analysis
- Industry benchmarks for labor GP margin bands
- Warranty / customer-pay / internal split rules per your store
What your team should expect to see.
30-day rolling total with prior-30-day delta. The North Star for service profitability.
Labor revenue minus tech cost, as a percentage. Benchmarked against the 70-78% healthy band.
Share of ROs that are customer-pay vs. warranty / internal. Higher is generally better; we surface drift.
See your service productivity next to your store.
No commitment · We do the setup · Your data stays yours